General

We at Expandatrack Ltd pride ourselves on giving customers a great professional experience in all aspects of our business.
If there are any questions or issues relating to your purchase/s we will help resolve this as soon as possible to ensure you are 100% satisfied with both the
service you have received from us and also your product or products.

We have outlined our standard guidelines and conditions below which we recommend you read before purchasing any of our products or accepting any quotes.
If you have any questions relating to our 'Terms and Conditions', please forward them to us at sales@expandatrack.co.nz or call us on 0800397263

A. Payments

1. All Furnishings remains the property of Expandatrack Ltd until full payment has been made. This includes all furnishings installed, delivered or collected.

2. Full Payment is required upon completion of all installations, or on collection of all orders.

3. Where in circumstances where a component or components of the order is delayed or not ready on the day of installation then Expandatrack Ltd may require partial payment for the completed portion of the order which has been completed. The customer will be notified of this prior to installation day and a invoice will be provided for the amount.

4. Full payment for installation orders is required either prior to the installation date or on the day of service.

If the customer is not present on the day of installation, the remaining balance of the invoice must be settled beforehand. We can provide an invoice with the outstanding amount sent in advance to facilitate this.

If the customer is present on the day of installation, payment can be made conveniently via our mobile EFTPOS/CREDIT card machine, which our installer will have on-site.

Please note that if payment is refused or cannot be completed on the day for any reason, the installation will need to be rescheduled to the next available date in our calendar.

5. Expandatrack Ltd accepts the forms of payment outlined below:
Credit Cards( a 3% surcharge applies for all credit cards)
Eftpos Cards
Cash
Cheques(with proof of identity)
Bank Deposit(must be paid prior to installations, pickups and deliveries)

6. Overdue Invoices (Installations/Pickups)
At Expandatrack Ltd, we value the trust and partnership we have with our clients. In our ongoing commitment to maintain the financial health of our business, we kindly remind our valued clients that any outstanding invoices beyond their due date will be referred to a reputable debt collection agency and any associated debt collection charges incurred will be added to the outstanding balance

We understand that unforseen circumstances can arise, and we encourage open communication to discuss any challenges or concerns regarding payment.

Additionally, our staff will notify the customer as soon as their order, including any installation services we carry out on their behalf, have been completed. If the customer has explicitly indicated, either via text, email, or other communication, that they will not pay or are refusing to settle the invoice, we reserve the right to escalate the debt immediately to a third-party debt collection agency, such as Baycorp.

In such cases, the customer will be responsible for all costs incurred in the collection process, including but not limited to the fees charged by the debt collection agency, court costs, and any other resonable expenses associsted with recovering amount owed.
These additonal costs will be added to the outstanding balance and must be paid in full by the customer. We reserve the right to pursue legal action if necessary to recover the debt and associated costs.

B. Alterations

1. All alteration work will be carried out in a professional timely manner.(Usually within 3-4 weeks of confirmation of order) This all depends how many orders we have at any given time. Please contact us for a completion date if you are placing an order with alterations.

2. All work will be carried out to the customers requirements. Expandatrack Ltd does not take any responsibility for measurements given by customers for alteration work.

3. Expandatrack Ltd may refuse alteration work due to the nature of the order but the reasons will be outlined to the customer and an alternative could be discussed.

4. Payment for all Alterations must be paid in full prior to any alteration work carried out unless prior arrangement.

5. Before any Alteration work will be carried out; the customer will be contacted and informed in full about the alteration and the specifications involved with the order.

C. Replacements/Refunds

1. All products are quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at: expandatrack@gmail.com

2. We will deal with your queries quickly and efficiently, and if necessary arrange for a replacement to be sent without delay.

3. Where the order consists of custom alterations (which include Roman Blinds, Curtains, and tiebacks; refunds will not be granted and is up to Expandatracks discretion to do so.
In a rare case where a product is to be found faulty a replacement will be organized at Expandatrack's expense. If the fabric is no longer available the customer would have an option to choose a different fabric/color or be refunded.

4. General wear and tear(including misuse), sun-fading, exposure to weather elements(including water) of any Expandatrack's Products will not be granted a refund or replacement.

5. Customers have 21 days after receiving our products to make a claim against faulty or replacement of product.

6. Products must returned in the same condition as the customer receives it in before a replacement or refund is granted.

7. Expandatrack Ltd will refund/send or organize a replacement product to the customer within 7 days of receiving any faulty or incorrect purchase unless alterations and/or a custom product needs to be manufactured.

D. Delays with Orders

1. Delays with an order can occasionally occur as we deal with many suppliers both national and international.
Delays can also occur depending on other factors such as workflow demand within our warehouse and time of year where logistic companies delay freight for various reasons (Christmas, New Year).
However; we endeavor to let you know if any unexpected delay does occur.
We understand how frustrating delays with a order can be however Expandatrack does not offer refunds or accept cancellations due to delays with orders.

2. Installation/Completion dates given at the time of acceptance with orders are accurate with Expandatrack's processes and calendar schedules. However; these may be altered and/or moved to a different day/time depending on any delays with products or customers requirements.
Customers will be notified at the earliest convenience if this occurs.

E. Installations

1. All Installation work will be carried out in a professional manner.

2. Customers must move furniture/belongings from the specified windows prior to any installation. Expandatrack Ltd does not take responsibility for any damage caused if this is not adhered to.

3. All Installations must be carried out no later than 4 months from the date of confirmation or by prior approval. Failure to meet these requirements may result in a cancelled order and costs recovered through a collection agency.

F. Postage/Pickup

1. All payments to do with Postage are not refundable.

2. All payments must be cleared in full before any products will be dispatched by courier (this includes rural charges)

3. Expandatrack Ltd uses a courier for all our postal requirements but will not take any responsibility for loss or damage or delays of goods while in transit;
however we will endeavor to help sort out any issues if they occur.

4. All Pickups must be within the shop hours specified at Contact Us.

5. For all pickups; payment must be made and product must be picked up within 14 days of notification of completion or by prior arrangement.Expandatrack reserves the right to sell and/or cancel any order if these conditions are not met and seek expenses relating to the order in question.

Colors/Samples

Here at Expandatrack we strive to get a true photo and color of all our products.
We use a high quality Nikon Digital Camera to take all our photos to try to give you the customer as true photos as we can possibly display.
However; we understand people have different computer monitors and different color settings on their computers.
Because of this; we recommend ordering samples to determine a true color choice for your decor as Expandatrack Ltd takes no responsibility for the misunderstanding of colors with our curtains.

If you are after only 1 or 2 samples please contact us to see what we can do for you.

If you live locally then you are more than welcome to view most of our range hanging up or request a free measure and quote.
Expandatrack Ltd Products may vary slightly in shade due to the batch of the particular design/color/product we have in at the time- We will endeavor to advise the customer if and when this happens

If you have any questions, queries relating to our Terms/Conditions please contact us either by phoning us on 0800397263 or emailing us at sales@expandatrack.co.nz.